Introduction
- LevelUpYourMeals.com values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information globally, including compliance with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
Information we collect
We collect personal information from you in several ways:
- Personal Data You Provide: Name, email address, billing and shipping addresses, payment information, and any other information you provide when you use our services.
- Automatically Collected Data: Information such as your IP address, browser type, device information, and usage data through cookies and similar technologies.
How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services
- To process payments and fulfill orders
- To personalize your experience and improve our offerings
- To communicate with you about your account, orders, or customer service needs
- To comply with legal and regulatory obligations
Legal Basis for Processing (EEA Users)
For users in the EEA, we process your data based on one of the following legal grounds:
- Consent: When you have given explicit consent for specific purposes.
- Contractual Necessity: To fulfill a contract with you, such as processing an order.
- Legal Obligations: When required by law, such as tax and accounting requirements.
- Legitimate Interests: To operate our business and improve our services, as long as these interests do not override your privacy rights.
Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Trusted third parties who assist us with payment processing, delivery services, analytics, and marketing.
- Legal and Regulatory Authorities: When required by law or to protect our legal rights.
International Data Transfers
- Your data may be transferred and processed in countries outside your own, including those that may not have the same data protection laws as your country. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during international transfers.
Data Retention
- We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
Security Measures
- We implement technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, or misuse. However, please note that no online service can be completely secure.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data where applicable.
- Restriction: Request restriction of processing your data under certain conditions.
- Objection: Object to data processing based on legitimate interests.
- Data Portability: Request a copy of your data in a structured format.
- Withdraw Consent: Withdraw consent where processing is based on consent.
- To exercise these rights, please contact us at hello@levelupyourmeals.com
Cookies
- We use cookies and similar technologies to improve your experience on our website. You can manage your cookie preferences through our Cookie Settings or your browser settings.
Children’s Privacy
- Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from them. If you believe we have collected such data, please contact us to have it removed.
Changes to This Policy
- We may update this policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page, and significant updates may be communicated directly to you.
Contact information
- If you would like to: access, correct, register a complaint, or want more information, please contact us at hello@levelupyourmeals.com